PHONE 64371331 before you come

We can organise your appointment, your repeat meds, your over the counter needs on the phone, so that there is no wait and minimum social contact when you do come in.

If you prefer curb-side service, just say.

Find us on the corner of Crescent St & Braddon St Penguin (next the Police Station).

There is client parking at the front door, or you can use the rear car park [access off Braddon St], especially if bringing animals in floats or trailers.

There is a step on entry. To avoid this, please park in the rear car park and phone us on 6437 1331 and we will come to you.

Look for the Lame Penguin with a Crutch; the pets on the wall; the black cat sitting on the roof …

We encourage payment at the time of service please. In emergencies, sick or injured animals will receive first aid, but payment will be required ASAP. Account Fees apply, as do Over-due Payment Fees, and should a client's account be sent on to a Collection Agency, then all costs so incurred will be added to the client's account, to become due and payable by them.

Clients established on our files receive a 5% discount for Veterinary Services.

Members of our Puppy or Kitten Wellness Schemes receive further discounts throughout their first year of ownership, and clients can prepay agreed amounts at regular intervals over 6 - 8 months so that their growing pets can receive check-ups, wormers, nutritional supplementation, vaccinations, desexing and microchipping on time.

Gift vouchers, payment in advance, or attention to multiple animals [as when we vaccinate, microchip or desex a litter] may also allow discounts. Ask for details at Reception.